HypertakeDocs
Hypertake is an independent web interface for Hyperliquid's HIP-4 prediction markets (outcomes) and perpetual futures. You connect your own wallet; every order is placed, matched and settled on Hyperliquid, and your money stays in your own Hyperliquid account. Hypertake is not affiliated with or endorsed by Hyperliquid. Markdown of this page: https://hypertake.net/docs/support.md. Full documentation index: https://hypertake.net/llms.txt

Support · Contact

Get support

How to reach Hypertake support: email support@hypertake.net any time, what to include, what never to send, and what support can and can't do

Email support@hypertake.net. It's the main way to reach the Hypertake team, and we're always available. Write in your own words; the details below help us answer in one reply.

support@hypertake.netEmail us about anything: a deposit, a withdrawal, an order, a market's result, or something that looks wrong.FAQShort answers to the questions people ask most, each linked to the full page.

What to include

  • Your wallet address. The public 0x… address you connected. It's safe to share, and it's how we find your account's history on Hyperliquid.
  • What you were doing. The market or page, what you pressed, and what you expected to happen.
  • When it happened. The date and time, with your time zone.
  • The transaction hash, for a deposit or withdrawal. Your wallet's activity list shows it.
  • A screenshot or screen recording, if something looked wrong.
  • Your device and browser, for example the Home Screen app on an iPhone, or Chrome on a Mac.

What support can and can't do

Hypertake is an interface. Your money sits in your own Hyperliquid account, controlled by your wallet, and Hyperliquid runs the order books and settles the markets. That decides what we can help with.

We can
Explain what happened, from your account's public history on Hyperliquid; walk you through a deposit, withdrawal, order or settlement; and fix anything that's wrong in Hypertake itself.
We can't
Move, freeze or reverse your money or your trades; change a market's result; or recover a wallet whose recovery phrase is lost. Nobody but you can sign for your account.

Before you write

These pages answer the most common questions straight away. If they don't settle it, email us anyway.

DepositDeposit USDC or ETH from Arbitrum, step by step, with fees and limits.WithdrawWithdraw to your wallet on Arbitrum: the fee, minimum and timing, and what to do if it's late.How settlement worksWhen a market closes, how its result is decided and when you're paid.If Hypertake is offlineReach your money through Hyperliquid directly, without us.
How do I contact Hypertake support?

Email support@hypertake.net. It's the main way to reach the team, and we're always available.

What should I put in my email?

Your public wallet address, what you were doing, when it happened, and a transaction hash or screenshot if you have one. Never your recovery phrase or private key.

Can support reverse a trade or get my money back?

No. Trades and settlements happen on Hyperliquid and are final, and only your wallet can sign for your account. Support can explain exactly what happened and fix problems in Hypertake itself.

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